Manmade Knitting’s Shop Policies

 

Welcome to Man Made Knitting

I am a freelance knitter and designer from the UK, with a love of creating unique and individual items that are both affordable and distinct.

I started selling on Etsy in 2014 and didn’t know how it would work out with never selling my work before.

Although my store didn’t start out as Man Made Knitting, getting the right name is important. Over time my store has evolved adding new and exciting products. I love knitting and Man Made Knitting was once a dream now become reality.

All items are made with love and care in my home in Plymouth, England, free from pets and smoke.

For special offers and new product info, follow me:
Twitter: @manmadeknitting
Facebook: www.facebook.com/manmadeknitting

 

Quality assurance

I use only materials with good quality. All my knitting is made from of quality that I would like to wear myself. I always check my work in the end.

 

SHIPPING

PROCESSING TIMES
All items are shipped from the UK within 1-3 business days unless other stated on the item/custom orders. Larger orders of 4 or more items may require an extra day.

UK SHIPPING
Items sent to the UK will be automatically posted 1st Class.

INTERNATIONAL SHIPPING
All items posted internationally are sent via Royal Mail’s Airmail, where the delivery aim is predicted to be 5-15 working days. However please keep in mind that items can be delayed by customs when entering your country so they may sometimes take longer, for this reason, Airmail can take a maximum of 25 business days for delivery. Postage can also be slower around certain holidays due to the increase in items being sent. Therefore if possible please order items in plenty of time, to allow them sufficient time to arrive!

Estimated shipping times (excluding holidays times)

United Kingdom: 1-2 business days
North America: 7-14 business days
Europe: 4-7 business days
Australia, New Zealand and Oceania: 7-14 business days
Asia Pacific: 10-28 business days
Latin America and the Caribbean: 10-28 business days
North Africa and the Middle East: 10-28 business days
Sub-Saharan Africa: 10-28 business days

I’ll do my best to meet these shipping estimates but cannot guarantee them due to customs once reaching your county.

TRACKED SHIPPING
The standard shipping methods do not provide a tracking number – if you want tracked shipping, then this must be selected at the checkout.

SHIPPING DELAYS
I’m are not responsible for any delays by the postage services. If you have not received your order one month after it was shipped, please contact me and let me know.

INCORRECT ADDRESS / CUSTOMS FEES
I will not be held responsible incorrect/partial addresses being given to us, or if the item is unable to be delivered due to a problem on your end. The buyer is responsible for any customs/import fees which may occur.

 
Refunds and Exchanges

Refunds and Exchanges

WORLDWIDE RETURNS
I regret that I do not accept worldwide returns, however, please message me and I will try and help in every way I can.

EU RETURNS
Returns are accepted for orders within EU countries only. This is only on certain items – Items that are made to order/custom made, or in the sale are NOT eligible for returns from any country.

CONDITIONS FOR EU RETURNS
For orders within the EU, returns are accepted for eligible items on the basis that the buyer pays the return shipping costs, and will receive a refund for the items only minus the original shipping expenses. The item must be received back in its original, unused condition – refunds will be rejected on any items which arrive back with signs of wear or damage and no refund will be given, as we are unable to sell them; in this case the buyer will be responsible for arranging return shipping if they wish for the rejected items to be sent back to them.

The buyer must notify us within 14 days of receiving the item of your wish to return it, and we must receive it back within a further 14 days. Refunds will only be processed once the item has been received back. The buyer is responsible for shipping the item back to us safely, we will not be held responsible for any loss or damage to items being sent back to us. We reserve the right to treat each case with separate discretion.

THE FOLLOWING ITEMS CAN’T BE RETURNED
Unless they arrived damaged, I cannot offer returns for:
– Made to order or custom items

DAMAGED ITEMS
In the unlikely event that an item arrives with damage, please contact me with a photo of the item and packaging within 7 days of receiving it. Photographic evidence will be required due to the fact we must submit it to Royal Mail to complete a claim.

LOST ITEMS
Although the postage methods are generally very reliable, items can be delayed or in rare circumstances get lost. Royal Mail does not class an item as lost until 14 working days after it was posted for UK orders, and 25 working days for international orders. This means that in the rare event your item has been lost, you must wait the full time allocated before we are able to take action.

Lost orders are taken seriously by Royal Mail and I always file a claim to the ‘Lost Mail and Fraud’ department for investigation. Please contact me no longer than 60 days after your order was placed if you have not received your order.

 
Additional policies and FAQs
Please make sure you look at all photos, read the descriptions carefully and ask any questions before purchasing.
 

Last Updated 5th August 2018